HIPGive Operations Fellow

Position Description

Hispanics in Philanthropy (HIP) seeks a HIPGive Operations Fellow to assist in the development and management of HIP’s online crowdfunding platform for Latino communities, HIPGive.org. The ideal candidate is a people-oriented, organized, and positive team player who is passionate about HIP’s mission, crowdfunding, and developing HIPGive as the leading donation crowdfunding platform and online community for social impact in the Americas.

The HIPGive Operations Fellow will support the HIPGive Product Manager and other staff members with all aspects of the online giving platform, with a strong focus on customer support, communications, and project coordination.

Responsibilities

General Operations

Support internal systems and processes related to customer satisfaction, payments, and the daily flow and proper functionality of the website. Analyze and track data-driven goals to inform business and product development strategies.

Customer Service

Provide top-notch customer service and support via email and phone and ensure that every nonprofit and donor user has the smoothest experience possible.

Payment Processing

HIPGive is a high-traffic site receiving donations in multiple currencies. The HIPGive fellow will assist with payment processing, disbursement, and accuracy for the HIPGive payment system.

Communications

Draft communication with HIPGive grantees (screening, training, and onboarding nonprofits for crowdfunding campaigns), provide ideas, and research content for marketing campaigns.

Qualifications

The ideal candidate will possess:

  • Excellent writing, research, and interpersonal skills
  • A high degree of independence, creativity, and initiative
  • A customer-service mindset
  • Excellent proofreading skills, strong attention to detail
  • Experience with technology and digital tools
  • Strong time management skills and ability to prioritize
  • A passion for Latino issues and for HIP’s mission

Preferred Skills:

  • Bilingual Spanish/English
  • Experience with customer service software such as Desk, Zendesk, Salesforce, or equivalent.
  • Tech savvy. Experience in MS Office and web-based platforms such as WordPress, Google Analytics, and various social media outlets.

Time Commitment

Fellowships have a preferred timeframe of approximately 6-12 months. We ask for a commitment of 16-20 hours a week, but allow for flexible work hours to match fellow and HIP staff needs. Fellowships may be extended on a case-by-case basis.

Compensation

Fellows are temporary staff members, the function of the Fellowship provides educational and networking opportunities. As temporary staff members this position will be eligible for Sick Pay, and be covered under Worker’s Compensation. Upon date of hire employment paperwork must be completed. Pay is commensurate to experience the range is $15.00/hour up to $17.00/hour

Other Benefits

  • Mentorship from seasoned philanthropic professionals in a supportive work environment
  • Networking opportunities with the leading network of Latino professionals in philanthropy
  • Flexible work schedule
  • Sick pay according to the Oakland Sick Pay Ordinance
  • Worker’s Compensation coverage

Deadline for applications

To apply please submit a cover letter and resume as a PDF to andrea@hiponline.org with the subject line reading “HIPGive Operations Fellow.”

Hispanics in Philanthropy is an Equal Opportunity Employer